Privacy Statement

Welcome to Bets24. This Privacy Policy explains how we collect, use, store, and protect the personal data you provide when using our casino and sportsbook services. We value your privacy and set out here the types of information we process, how we use it, and the choices available to you.

Types of data we collect

We collect several categories of information to operate accounts, process transactions, and improve service delivery. This includes personal data, technical data, and transactional data.

Personal data

Personal data means information you provide directly when registering or updating your account. Typical items include name, date of birth, postal address, email address, phone number, identity documents when verification is required, and any correspondence you send to us. We use this data to manage your account, complete required verification, and communicate important account and service information.

Technical data

Technical data is gathered automatically when you visit our site or use our apps. This covers IP address, device type, browser, operating system, cookies and similar tracking technologies, and usage data such as pages viewed and actions taken. We use technical data to secure the service, diagnose issues, and improve site performance.

Transactional data

Transactional data includes records of deposits, bets, withdrawals, played games, bet slips, payment method details and transaction identifiers necessary to complete financial operations. We also retain basic records of promotions you use and any bonus activity related to your account.

How we use your information

We process data to provide and maintain your account, verify identity and age, prevent fraud and abuse, comply with legal obligations, handle payments, respond to enquiries, and personalise your experience. We may also use aggregated or anonymised data for analytics and service improvement.

Data protection practices

We maintain reasonable technical and organisational measures to protect data from unauthorised access, alteration, disclosure or destruction. Measures include access controls, encryption for data in transit, regular security reviews and staff training. While we aim to keep data secure, no online service is completely risk-free.

Cookies and tracking technologies

We and our partners use cookies and similar technologies to remember preferences, support login sessions, analyse site performance and serve relevant content. You can manage cookie settings in your browser or through our cookie controls where available. Disabling some cookies may affect site functionality.

Information sharing and third parties

We share data with service providers that support our operations, such as payment processors, identity verification, fraud prevention, hosting and analytics partners. We may disclose information where required by law or to protect our rights. Third parties process data on our behalf under contract and are required to protect it.

User rights

You have rights over your personal data, including the right to access, correct, request deletion, restrict processing, and object to certain uses. Where applicable, you may also request data portability. To exercise your rights, use the account settings or contact our support channels listed on the site.

Access, correction and deletion

You can review and update account information in your profile. Requests to delete or export data will be handled in line with applicable legal obligations and the need to retain certain records for regulatory, tax or fraud-prevention reasons.

Policy updates

We may update this Privacy Policy from time to time. Material changes will be published on the site and, where appropriate, communicated through your account notifications. Continued use of the service after changes indicates acceptance of the updated policy.

Contact

If you have questions about this policy or how we handle your information, please use the support channels shown on the site. When you use Bets 24 services you agree to the data practices described here.