Response Time
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. You can reach us via live chat on the site, email, or by phone for quick, practical help. We can also assist with withdrawals, bonus queries, and account security checks. Typical response times are noted in the contacts table below and our agents will guide you through verification, payments, or site navigation when needed.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email - typical reply within 1 hour) |
| General Enquiries | [email protected] (billing & account queries - reply within 24 hours) |
| Affiliate Enquiries | [email protected] (partners & tracking - account manager allocation) |
| Phone | +1 312 647 2935 (voice support - see hours below) |
| Working Hours | 24/7 (live chat); Mon-Fri, 09:00-18:00 (email support) |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or cases that require explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details, account ID, and any relevant attachments. Providing this information helps us respond faster and avoid delays.
Send us a message
Response Time
Most support requests are handled promptly: we reply to the majority within one business day. Simple questions are usually resolved quickly, while complex cases that require verification or third-party input may take longer to investigate. If your issue needs extra time we’ll keep you updated with progress and expected timelines so you’re not left guessing.
Feedback
Help us improve Bets24 by sharing your feedback, suggestions, or ideas. We read every message carefully and use player input to fix issues, refine features, and improve usability. Your thoughts help shape future updates and promotions. Send comments through our support channels and we'll review them promptly to make the site better for everyone.