Responsible Gambling

At Bets24 we are committed to safer play and player protection. We want everyone to enjoy gaming in a controlled way, so we provide clear information and tools to help you manage activity, time, and spend. If you ever feel your play is getting out of control, contact our support team through live chat or your account area for immediate assistance.

Player protection principles

We focus on practical safeguards: prevention, early support, and easy access to control tools. Our approach is simple - make limits easy to set, offer breaks when needed, and direct players to further help if problems appear. We treat every request seriously and respect your privacy throughout the process.

Activity-control tools

You can access self-help controls from your account settings or by contacting support. Common tools include deposit limits, temporary account time-outs, and longer-term self-exclusion. Options and availability may vary by account and may require verification to apply or remove.

Deposit limits

Deposit limits let you cap how much you add to your account over a chosen period. Use these to plan your play and prevent overspending. You can increase or remove a limit, but changes may be subject to a cooling-off period to protect against impulsive adjustments.

Loss limits

Loss limits may not be available in all accounts. If they are not offered, you can use deposit limits and time-outs to manage losses. Contact support for guidance on the best combination of tools for your situation.

Time-outs

Time-outs are short breaks that suspend play for a set period. They are useful when you need an immediate pause without permanent account changes. If you choose a time-out, follow the on-screen steps or speak to support to apply it; reactivation is controlled to prevent quick reversals.

Self-exclusion

If you need an extended break, self-exclusion blocks access to the account for an agreed period. To set self-exclusion, visit your account area or contact support. If you use self-exclusion with Bets 24, we will help with next steps and signpost available support options.

Signs of problematic behaviour

Watch for signs such as chasing losses, borrowing to gamble, neglecting work or relationships, hiding activity, or spending more time and money than intended. Recognising these signs early makes it easier to act and get support.

Tips for maintaining control

Set realistic budgets, use deposit limits, take regular breaks, avoid gambling when upset or under the influence, and keep gambling as a form of entertainment rather than income. Share concerns with someone you trust and consider temporary breaks when needed.

Professional help and support

If you need further assistance, consider local professional support services or a healthcare professional. You can also reach out to our support team via live chat or your account area for confidential guidance on tools and next steps. If you are unsure where to look, search for gambling support in your area or ask our team for guidance.